Seven Point Start-to-Finish Product Plan

The Remembering When Seven Point Start-to-Finish Product Plan ensures that you and/or the subject of the work have sufficient input into the content of the final product. This way you can rest easy in the knowledge that the final product will be everything that you want it to be.

The initial consultation with those commissioning the project is a vital part of the product delivery process. This is because it is here that the intended audience is discussed at length. A sense of audience can have a significant impact on the final product. It provides the framework for the direction of the work carried out. At Remembering When we invite you to share with us how you envisage the final product will look. You decide the subject matter it will contain. You decide what the absolute “must haves” of the document are.

When we have this information, the team at Remembering When can give you an idea of the approximate costs involved in carrying out your project. We can also give you an idea of the likely time frame. Should you wish to proceed, Remembering When requires a 50% deposit with the balance being paid on receipt of your product.

The purpose of this step is to begin the process of collecting important material and information. If a project has been commissioned by a third party - such as in the case of a life history on DVD or a Special Occasion Mini-Documentary - this step is often the first contact between interviewer and interviewee. At Remembering When we recognize how important it is for the interviewee to feel comfortable with the interviewer. At this meeting other important facets of the documentary process are also covered, such as the likely direction of the interview, the best locations for filming, as well as the possible use of other props such as photographs that might also enrich the interview.

For other items - such as the Photo Slide-Shows and Scrapbooking - this stage is when important content, such as photographs, that form the basis for the products, is collected so that it can be formatted.

At the conclusion of Stage 2, a project summary document is drawn up which details the intended audience and the client “must haves.” This document is designed to ensure a clear understanding (and acceptance) of the shared objectives of the client, the interviewee and the Remembering When team.   

To further streamline the process, we forward to the relevant parties other useful information such as meeting times and likely questions (if applicable).

Depending on the final product, the time taken for this process varies considerably. Whatever product you choose, you are assured of our commitment to providing you with regular updates on the progress of the product.  

Upon completion of the agreed work, Remembering When makes the product available to you for comment. Following your input, we continue to work with you (and/or the interviewee) until you are satisfied that we have met the objectives outlined in the preliminary discussion. 

After acting on any input, we return the product for sign-off. It is only when we have received this agreement that we proceed to final production. (Note: Due to the nature of the craft, limitations apply to Scrapbooking Products.)

Upon receiving final payment for your item, Remembering When will present you with your keepsake. After delivery of the final product, it’s time to pop the champagne. You deserve it! In your hand is a unique product that will be treasured for years to come.

Your Remembering When investment is completely risk free. We are so committed to product excellence that if, at the end of the process, you are not completely satisfied that we have done everything that we promised, we won’t expect you to pay.

That is our pledge to you.

Remembering When
PO Box 4171, Wembley WA 6913, Australia
Phone: (08) 6380 1921